Articles & Insights

MRM EXCLUSIVE: Food Quality Is the Strongest Loyalty Driver

Food quality is the strongest loyalty driver at 48 percent, far ahead of discounts or promotions at just six percent, according to the Summer 2026 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

via Modern Restaurant Management·May 27, 2026·3 min

Why Restaurants Need to be More than Food to be Successful in Growing Markets

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Operations

Why Restaurants Need to be More than Food to be Successful in Growing Markets

As a restaurant owner, I know success hinges on creating a full, memorable experience that goes beyond the menu In a city like Charlotte, which is seeing its food and beverage scene grow rapidly.

via Modern Restaurant Management·May 22, 2026·3 min

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Operations

10,000 Touches, 800 Guests, Four Hours: What a Tea Sandwich Service Teaches About Restaurant Operations

When people think of a tea sandwich, they think “simple.” Dainty, classic, straightforward. When I looked at a tea sandwich order for 800 guests, I saw something else entirely: a high-stakes logistics and labor problem with no margin for error.

via Modern Restaurant Management·May 12, 2026·5 min

How the F&B industry actually runs, evolves, and grows.

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MRM EXCLUSIVE: Food Quality Is the Strongest Loyalty Driver

Why Restaurants Need to be More than Food to be Successful in Growing Markets

10,000 Touches, 800 Guests, Four Hours: What a Tea Sandwich Service Teaches About Restaurant Operations