Articles & Insights

How the F&B industry actually runs, evolves, and grows.

Original analysis and curated reads with an editor's take — the operations, market shifts, technology bets, and people decisions shaping food service.

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Turning Guest Data Into Better Hospitality

Signal

Technology5 min read

Turning Guest Data Into Better Hospitality

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.Postino organizes its digital membership program around occasions and lifestyles rather than relying on the familiar “spend X, get Y” equation.

via FSR Magazine·Oct 1, 2026

Inside DoorDash’s Push to Connect Every Restaurant Channel

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.DashOS is meant to link marketplace discovery with future transactions. DoorDash wants to become more than a delivery marketplace for restaurants.

via QSR Magazine·Sep 30, 2026·4 min

Signal

Technology

From More Tech to Smarter tech: The Rise of Restaurant Technology 2.0

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Meeting guests’ expectations for a seamless, personalized experience requires more than adding another platform.

via QSR Magazine·Aug 31, 2026·6 min

Signal

Technology

What Influences Diners’ Choices in 2026

Restaurants spend heavily to get found. The 2026 Restaurant Industry Trends Report, produced jointly by DoorDash and SevenRooms, makes a sharper point: being found is only the opening move.

via Modern Restaurant Management·Aug 19, 2026·5 min

What 93 Million Data Points Say About Where Restaurants Actually Lose Money

Signal

Technology

What 93 Million Data Points Say About Where Restaurants Actually Lose Money

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt. Buying in bulk gets you a better price. Every restaurant group believes it, and most have organized their purchasing around it.

via QSR Magazine·Aug 14, 2026·4 min

The New KDS and AI Roadmap for Restaurants

Signal

Technology

The New KDS and AI Roadmap for Restaurants

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.A strong KDS can manage timing across stations, stage items that cook at different speeds, and separate dine-in orders from off-premises traffic.

via FSR Magazine·Aug 5, 2026·6 min

How to Scale Customization Without Slowing Down the Guest Experience

Signal

Technology

How to Scale Customization Without Slowing Down the Guest Experience

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Gong cha of the Americas has seen firsthand how operational infrastructure quickly becomes just as important as the product itself.

via QSR Magazine·Jul 14, 2026·5 min

The AI Gap Between Restaurant Chains and Independents

Signal

Technology

The AI Gap Between Restaurant Chains and Independents

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.AI is coming to all segments of foodservice.

via FSR Magazine·Jul 14, 2026·4 min

Spritzes are Becoming Much More Than a Seasonal Menu Cameo

Signal

Technology

Spritzes are Becoming Much More Than a Seasonal Menu Cameo

Spritzes are resonating with guests looking for lighter drinking occasions, while giving operators a format that works across food pairings and dayparts. Spritzes have become one of those warm-weather menu signals that tell guests spring has arrived.

via FSR Magazine·Jul 6, 2026·6 min

CPG Growth is Shifting to Restaurants, Convenience, and Delivery

Signal

Technology

CPG Growth is Shifting to Restaurants, Convenience, and Delivery

Restaurants, QSRs, and on-the-go occasions are creating new opportunities for CPG brands willing to rethink pricing, partnerships, and consumer engagement. CPG growth is becoming harder to find in the places companies have historically relied on.

via QSR Magazine·Jul 1, 2026·5 min

Decoding The Customer Journey: Where Restaurants Lose Their Most Loyal Shoppers

Signal

Technology

Decoding The Customer Journey: Where Restaurants Lose Their Most Loyal Shoppers

That window between a first and second visit is where most customer relationships start to fray. Most small businesses think they lose customers because of pricing. But really, silence is what drives them away.

via QSR Magazine·Jun 12, 2026·5 min

Signal

Technology

Why QSR Operators See Merch as the Next Loyalty Frontier

Restaurant merchandise is evolving into a cultural touchpoint that blends loyalty, identity, and experiential marketing. We live in a golden age of merch.

via QSR Magazine·May 27, 2026·4 min