Articles & Insights

How the F&B industry actually runs, evolves, and grows.

Original analysis and curated reads with an editor's take — the operations, market shifts, technology bets, and people decisions shaping food service.

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AI and the Future of Hospitality Workflows

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People5 min read

AI and the Future of Hospitality Workflows

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.Automating a single task has limited value if someone still has to manually carry the result into the next step.

via FSR Magazine·Oct 2, 2026

Kutlerri.ai Raises $4 Million to Put a Team of AI Agents to Work on Restaurant Revenue and Cost

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt. Take a limited-service restaurant turning over $1.5 million a year. In 2019 an operation that size kept roughly $75,000 of it.

via QSR Magazine·Sep 30, 2026·7 min

The Restaurant Industry’s K-Shaped Recovery is Squeezing the Middle

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The Restaurant Industry’s K-Shaped Recovery is Squeezing the Middle

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.For restaurants in the middle, the answer isn't another gimmick or a sweeping reinvention. The restaurant industry is increasingly splitting in two.

via QSR Magazine·Sep 29, 2026·6 min

The Case for Making Quick Service More Experiential

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The Case for Making Quick Service More Experiential

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.The challenge for QSR today is that it has to go beyond speed and convenience. It’s been a tough few years for QSR chains.

via QSR Magazine·Sep 25, 2026·5 min

Does Your Holiday Menu Actually Make Money?

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Does Your Holiday Menu Actually Make Money?

This story was originally published on FSR.

via FSR Magazine·Sep 23, 2026·5 min

Fewer Than 10 Percent of Drive-Thru Orders Include an Upsell. Here’s Why

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Fewer Than 10 Percent of Drive-Thru Orders Include an Upsell. Here’s Why

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.The math changes dramatically when the offer is contextual. “Would you like fries with that?” may be the most recognizable upsell in food service.

via QSR Magazine·Sep 23, 2026·5 min

How Bars Can Build Stronger Teams and Reduce Turnover

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How Bars Can Build Stronger Teams and Reduce Turnover

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Bar work is demanding. Employees deal with late nights, physically intensive shifts, customer pressure, and unpredictable schedules.

via QSR Magazine·Sep 21, 2026·5 min

Are Restaurants Sabotaging Their Own Staffing?

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Are Restaurants Sabotaging Their Own Staffing?

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.A restaurant should know what it is looking for before it starts looking. Restaurant hiring has never been especially simple.

via FSR Magazine·Sep 17, 2026·6 min

The Hidden Tax Reporting Trap That Could Cost Your Restaurant Thousands

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The Hidden Tax Reporting Trap That Could Cost Your Restaurant Thousands

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.The key to avoiding penalties for these penalties isn’t complicated.

via QSR Magazine·Sep 17, 2026·6 min

Workplace Violence is a Big Issue in QSR. Here’s How to Start Countering It

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Workplace Violence is a Big Issue in QSR. Here’s How to Start Countering It

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.There’s a price to be paid for such an environment by individual workers, but by the organization itself.

via QSR Magazine·Sep 15, 2026·4 min

How Operators Can Manage the Beverage Alcohol Reset

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How Operators Can Manage the Beverage Alcohol Reset

With diners becoming more intentional about alcohol consumption, new opportunities are opening for operators in ready-to-drink cocktails (RTDs), wine cocktails, non-alcoholic beverages, and more, according to Raise the Bar: H2 2026 Edition, a new series of twice-yearly reports...

via Modern Restaurant Management·Sep 15, 2026·6 min

10 Takeaways from QSR Evolution on Labor, AI, and Purpose-Driven Leadership

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10 Takeaways from QSR Evolution on Labor, AI, and Purpose-Driven Leadership

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider. I had an unusual seat at this year’s QSR Evolution Conference, in partnership with the FSR NextGen Restaurant Summit.

via FSR Magazine·Sep 14, 2026·10 min

Speed Wins: The Restaurants That Hire First Are Winning the Talent Race

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Speed Wins: The Restaurants That Hire First Are Winning the Talent Race

This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.An unfilled restaurant position impacts far more than recruiting. For years, restaurant hiring has been treated like a numbers game.

via FSR Magazine·Sep 8, 2026·4 min

Inside Urban Company’s Marketplace Model: What It Earns From Every Booking

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Inside Urban Company’s Marketplace Model: What It Earns From Every Booking

Urban Company pioneered the home services model in the Indian startup ecosystem and completely changed the game. It applied the food delivery aggregation idea to a far more fragmented problem: services at home.

via Inc42·Sep 4, 2026·11 min

How Restaurant Franchise Owners Hand Off the Back Office Without Adding Headcount

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How Restaurant Franchise Owners Hand Off the Back Office Without Adding Headcount

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Thin margins are the reason owners give for absorbing the back office responsibilities themselves. Thin margins are also the reason they can’t afford to.

via QSR Magazine·Sep 1, 2026·6 min

How Yogurtland Built a Franchise Model Operators Want to Keep

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How Yogurtland Built a Franchise Model Operators Want to Keep

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Yogurtland operates over 200 U.S. restaurants in eight states.

via QSR Magazine·Aug 27, 2026·5 min

How Restaurants Can Protect Quality in a Cost-Conscious Market

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How Restaurants Can Protect Quality in a Cost-Conscious Market

This story was originally published on QSR. To receive daily news and insights, subscribe to our free daily QSR AM Jolt.Customers today are looking for both quality and affordability.

via QSR Magazine·Aug 26, 2026·4 min

Supertails Has Built The Pet-Care Ecosystem, But Can It Make The Economics Work?

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Supertails Has Built The Pet-Care Ecosystem, But Can It Make The Economics Work?

India’s pet care ecosystem is undergoing a structural shift. What was once a fragmented market dominated by neighbourhood pet stores, a limited number of veterinary clinics, and imported pet-food brands is steadily becoming a broader consumer category.

via Inc42·Aug 25, 2026·8 min