How the F&B industry actually runs, evolves, and grows.

10,000 Touches, 800 Guests, Four Hours: What a Tea Sandwich Service Teaches About Restaurant Operations

When people think of a tea sandwich, they think “simple.” Dainty, classic, straightforward. When I looked at a tea sandwich order for 800 guests, I saw something else entirely: a high-stakes logistics and labor problem with no margin for error.