Labor challenges persist as staffing and training evolve
Staffing shortages and training gaps remain critical issues, with operators like CAVA addressing second jobs for aspiring managers. Predictive labor tools and flexible scheduling are becoming essential to manage peak demand efficiently.
More from this week
All story clusters →Drive-thru tech race heats up with AI and real-time data
AI-powered drive-thru tools like Nitro Vision and Presto’s voice AI are becoming standard, while traditional reporting lags. Operators should expect more automation in ordering and customer engagement, but need to adapt quickly to stay competitive.
Rising input costs squeeze margins across foodservice
Dairy, feed, and edible oil prices are climbing due to higher production and logistics costs. Operators should review supply chains and menu pricing to offset rising expenses without alienating customers.
Independent brands leverage digital tools for visibility and growth
Independent donut shops and specialty concepts are using platforms like Glazed & Amused and delivery services to scale. Smaller operators can benefit from these tools to compete with larger chains by improving discoverability and expanding reach.
Franchisee acquisitions and rebranding reshape industry ownership
Franchise acquisitions (e.g., Happy Joe’s, OHG Brands) and rebranding efforts signal consolidation in the independent operator space. Smaller operators should monitor shifts in ownership and franchise models to adapt to changing opportunities and challenges.