The Hidden Cost of the Third-Party Delivery Boom and How to Win
Over the years, the typical QSR customer has changed. One of the biggest changes is that 30–40 percent of dine-in customers have moved toward the drive-thru. This shift originally driven by COVID caused the customers to visit their favorite restaurants a different way.
Worth a read for people-focused operators. Published by QSR Magazine — context above is the source's own framing.
Over the years, the typical QSR customer has changed. One of the biggest changes is that 30–40 percent of dine-in customers have moved toward the drive-thru. This shift originally driven by COVID caused the customers to visit their favorite restaurants a different way.
This article lives at QSR Magazine. We linked it because we found it valuable for F&B operators.
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Curated industry coverage by the Restronomics editorial team. Each article is selected from approved F&B publications and includes a Restronomics editor take.
This story was originally published on FSR. To receive daily news and insights, subscribe to our free daily FS Insider.Walk-On’s expects to open around 10 restaurants in 2026. Walk-On’s spent more than two decades proving it could fill big restaurants.
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